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Help center
VitalMeds is an online healthcare platform that helps patients access personalized care for weight management, energy and longevity, TRT, and HRT.
VitalMeds provides technology, administrative coordination, payment processing, and patient support services. VitalMeds does not independently practice medicine, prescribe medications, or dispense medications.
Medical services are provided by licensed healthcare providers through Wasef Health (wasef-health.com). Bask provides the technology and coordination platform connecting the provider network and pharmacy partner. Prescriptions, when issued, are fulfilled by The Pharmacy Hub a licensed pharmacy partner.
VitalMeds makes accessing personalized care more convenient by coordinating your online consultation, provider evaluation, prescription fulfillment, delivery, and ongoing support through one platform.
To use VitalMeds, you must:
- Be at least 18 years old.
- Be physically located in a state where the selected service is available.
- Complete the required health consultation.
- Meet the clinical eligibility requirements determined by a licensed healthcare provider.
Completing a consultation does not guarantee treatment or a prescription.
Services are available only in states where the applicable healthcare providers and pharmacy partners are authorized to operate. Treatment availability may also vary by medication and service.
Some treatments may not be available in your state. We currently cannot serve Arkansas, New Mexico, Mississippi, and Louisiana. However, we are actively working to expand our services. Stay connected with us!
No. VitalMeds is not a replacement for routine primary care, emergency care, or in-person medical treatment when needed. Patients should continue seeing their primary care provider and inform their healthcare professionals about medications and treatments received through VitalMeds.
Call 911 or go to the nearest emergency room. Do not use the VitalMeds platform or patient portal for urgent or emergency medical concerns.
1. Complete your consultation
Share your health history, current medications, symptoms, lifestyle, and treatment goals through the secure online platform.
2. Receive a provider evaluation
A licensed healthcare provider reviews your information and determines whether treatment is medically appropriate. Additional information, laboratory testing, or a telephone or video consultation may be requested when clinically appropriate.
3. Begin treatment when prescribed
If a prescription is issued, it is sent to an independent licensed pharmacy for fulfillment and delivery. Patients can complete follow-ups and communicate through the patient portal.
Medical services are provided by independent licensed healthcare providers through Baluga. Providers are responsible for evaluating patients, determining diagnoses, recommending treatment, ordering laboratory testing when appropriate, and making all prescribing decisions.
Yes. All prescription medications require a valid prescription issued by a licensed healthcare provider after an appropriate clinical evaluation.
VitalMeds does not sell prescription medications without a prescription.
No. Completing the consultation or submitting payment does not guarantee that treatment will be approved or that a prescription will be issued.
A licensed healthcare provider will determine whether treatment is medically appropriate based on your health information, current medications, clinical criteria, and applicable prescribing requirements.
When permitted by applicable law, a licensed healthcare provider may prescribe medication after completing an appropriate clinical evaluation. A provider may request additional information, laboratory testing, or a telephone or video consultation before making a treatment decision.
VitalMeds currently supports access to personalized care in the following categories:
- Weight management
- Energy + Longevity (NAD+, glutathione, and sermorelin)
- Testosterone replacement therapy
- Hormone replacement therapy
Treatment options and availability vary by state, clinical eligibility, provider judgment, and pharmacy availability.
You can communicate with your provider through the secure patient portal. Your provider may also contact you when additional information, laboratory testing, or a follow-up consultation is needed.
Compounded medications are prepared by licensed compounding pharmacies for individual patients based on a valid prescription.
Compounded medications are not FDA-approved. FDA does not review compounded medications for safety, effectiveness, or quality before they are marketed. Compounded medications are not FDA-approved generic drugs. Your provider can discuss available treatment options and determine what may be appropriate for your individual medical needs.
Potential side effects depend on the medication, formulation, dose, medical history, and other individual factors. Your provider and dispensing pharmacy will provide treatment-specific information about potential risks, warnings, side effects, and proper use.
Review the Safety Information provided with your medication and contact your provider with treatment-related questions.
After a provider issues a prescription, it is sent to the dispensing pharmacy for processing. Processing times vary depending on the medication, pharmacy, prescription requirements, weekends, holidays, and whether additional information is needed.
Most prescriptions are processed within three to five business days. Delivery time begins after pharmacy processing is complete.
expedited shipping is included with eligible treatment plans when stated on the treatment page and during checkout.
When tracking information is available, it will be sent to the contact information associated with your account. Tracking updates may take time to appear after the pharmacy creates the shipping label.
Contact VitalMeds support as soon as possible. Keep the medication, packaging, shipping materials, and photographs of any damage until the issue has been reviewed.
Do not use medication that appears damaged, tampered with, mislabeled, or different from what was prescribed.
Email: support@vitalmeds.com
Phone: 727-209-7739
Patient portal: Available through the Patient Login link
For medical questions about your treatment, use the secure patient portal to contact your provider.
Plan includes:
- An online health consultation
- A licensed provider evaluation
- Medication when prescribed
- Pharmacy fulfillment
- Delivery
- Follow-up check-ins
- Secure provider messaging
- Patient support
The services and costs included with your selected plan will be displayed before checkout. A prescription is not guaranteed — if you don't qualify for treatment, we'll provide a full refund.
A temporary authorization hold may be placed on your payment method when you begin the consultation. The authorization may appear as a pending transaction, but it is not a completed charge.
If the provider determines that treatment is not medically appropriate and no prescription is issued, the authorization will be released and you will not be charged for the treatment.
When treatment is approved and a prescription is issued, payment will be processed according to the terms of your selected plan.
If treatment is not medically appropriate and no prescription is issued, the temporary authorization hold will be released and you will not be charged for the treatment.
Your provider may discuss other options when appropriate, but alternative treatment is not guaranteed.
The checkout page will clearly identify what is included in your selected plan. Consultation, medication and delivery are included.
Any additional costs, such as required laboratory testing or services not included in the plan, should be disclosed before they are charged.
VitalMeds does not bill private insurance, Medicare, Medicaid, or other health plans. No insurance is required, and patients pay for services directly.
Patients may independently contact their insurance provider to determine whether any expenses qualify for reimbursement.
Eligibility depends on your HSA or FSA administrator and the applicable plan rules. VitalMeds cannot guarantee that a charge will qualify for reimbursement.
Patients should contact their plan administrator before using an HSA or FSA payment method.
No, the prices for all our plans are prominently displayed on our website.
Available plan lengths and billing schedules are shown on the applicable treatment page and during checkout.
You may request cancellation before your next renewal by contacting VitalMeds support or using the cancellation option available through your account.
Cancellation requests submitted after a prescription has been sent to the pharmacy or medication preparation has begun may not stop or refund the current order. Cancellation prevents future eligible renewals and does not automatically refund completed services or fulfilled prescriptions.
If treatment is not medically appropriate and no prescription is issued, the temporary authorization will be released and you will not be charged for treatment.
Prescription medications cannot be returned or reused. Once a prescription has been transmitted to the pharmacy and the medication has been prepared or dispensed, the applicable charge is generally nonrefundable, except as described in the Refund Policy for dispensing errors, damaged shipments, or other qualifying circumstances.
VitalMeds is an online healthcare platform that helps patients access personalized care for weight management, energy and longevity, TRT, and HRT.
VitalMeds provides technology, administrative coordination, payment processing, and patient support services. VitalMeds does not independently practice medicine, prescribe medications, or dispense medications.
Medical services are provided by licensed healthcare providers through Beluga. Bask provides the technology and coordination platform connecting the provider network and pharmacy partner. Prescriptions, when issued, are fulfilled by GoGoMeds a licensed pharmacy partner.
VitalMeds makes accessing personalized care more convenient by coordinating your online consultation, provider evaluation, prescription fulfillment, delivery, and ongoing support through one platform.
To use VitalMeds, you must:
- Be at least 18 years old.
- Be physically located in a state where the selected service is available.
- Complete the required health consultation.
- Meet the clinical eligibility requirements determined by a licensed healthcare provider.
Completing a consultation does not guarantee treatment or a prescription.
Services are available only in states where the applicable healthcare providers and pharmacy partners are authorized to operate. Treatment availability may also vary by medication and service.
Some treatments may not be available in your state. We currently cannot serve Arkansas, New Mexico, Mississippi, and Louisiana. However, we are actively working to expand our services. Stay connected with us!
No. VitalMeds is not a replacement for routine primary care, emergency care, or in-person medical treatment when needed. Patients should continue seeing their primary care provider and inform their healthcare professionals about medications and treatments received through VitalMeds.
Call 911 or go to the nearest emergency room. Do not use the VitalMeds platform or patient portal for urgent or emergency medical concerns.
1. Complete your consultation
Share your health history, current medications, symptoms, lifestyle, and treatment goals through the secure online platform.
2. Receive a provider evaluation
A licensed healthcare provider reviews your information and determines whether treatment is medically appropriate. Additional information, laboratory testing, or a telephone or video consultation may be requested when clinically appropriate.
3. Begin treatment when prescribed
If a prescription is issued, it is sent to an independent licensed pharmacy for fulfillment and delivery. Patients can complete follow-ups and communicate through the patient portal.
Medical services are provided by independent licensed healthcare providers through Baluga. Providers are responsible for evaluating patients, determining diagnoses, recommending treatment, ordering laboratory testing when appropriate, and making all prescribing decisions.
Yes. All prescription medications require a valid prescription issued by a licensed healthcare provider after an appropriate clinical evaluation.
VitalMeds does not sell prescription medications without a prescription.
No. Completing the consultation or submitting payment does not guarantee that treatment will be approved or that a prescription will be issued.
A licensed healthcare provider will determine whether treatment is medically appropriate based on your health information, current medications, clinical criteria, and applicable prescribing requirements.
When permitted by applicable law, a licensed healthcare provider may prescribe medication after completing an appropriate clinical evaluation. A provider may request additional information, laboratory testing, or a telephone or video consultation before making a treatment decision.
VitalMeds currently supports access to personalized care in the following categories:
- Weight management
- Energy + Longevity (NAD+, glutathione, and sermorelin)
- Testosterone replacement therapy
- Hormone replacement therapy
Treatment options and availability vary by state, clinical eligibility, provider judgment, and pharmacy availability.
You can communicate with your provider through the secure patient portal. Your provider may also contact you when additional information, laboratory testing, or a follow-up consultation is needed.
Compounded medications are prepared by licensed compounding pharmacies for individual patients based on a valid prescription.
Compounded medications are not FDA-approved. FDA does not review compounded medications for safety, effectiveness, or quality before they are marketed. Compounded medications are not FDA-approved generic drugs. Your provider can discuss available treatment options and determine what may be appropriate for your individual medical needs.
Potential side effects depend on the medication, formulation, dose, medical history, and other individual factors. Your provider and dispensing pharmacy will provide treatment-specific information about potential risks, warnings, side effects, and proper use.
Review the Safety Information provided with your medication and contact your provider with treatment-related questions.
After a provider issues a prescription, it is sent to the dispensing pharmacy for processing. Processing times vary depending on the medication, pharmacy, prescription requirements, weekends, holidays, and whether additional information is needed.
Most prescriptions are processed within three to five business days. Delivery time begins after pharmacy processing is complete.
expedited shipping is included with eligible treatment plans when stated on the treatment page and during checkout.
When tracking information is available, it will be sent to the contact information associated with your account. Tracking updates may take time to appear after the pharmacy creates the shipping label.
Contact VitalMeds support as soon as possible. Keep the medication, packaging, shipping materials, and photographs of any damage until the issue has been reviewed.
Do not use medication that appears damaged, tampered with, mislabeled, or different from what was prescribed.
Email: support@vitalmeds.com
Phone: 727-209-7739
Patient portal: Available through the Patient Login link
For medical questions about your treatment, use the secure patient portal to contact your provider.
Plan includes:
- An online health consultation
- A licensed provider evaluation
- Medication when prescribed
- Pharmacy fulfillment
- Delivery
- Follow-up check-ins
- Secure provider messaging
- Patient support
The services and costs included with your selected plan will be displayed before checkout. A prescription is not guaranteed — if you don't qualify for treatment, we'll provide a full refund.
A temporary authorization hold may be placed on your payment method when you begin the consultation. The authorization may appear as a pending transaction, but it is not a completed charge.
If the provider determines that treatment is not medically appropriate and no prescription is issued, the authorization will be released and you will not be charged for the treatment.
When treatment is approved and a prescription is issued, payment will be processed according to the terms of your selected plan.
If treatment is not medically appropriate and no prescription is issued, the temporary authorization hold will be released and you will not be charged for the treatment.
Your provider may discuss other options when appropriate, but alternative treatment is not guaranteed.
The checkout page will clearly identify what is included in your selected plan. Consultation, medication and delivery are included.
Any additional costs, such as required laboratory testing or services not included in the plan, should be disclosed before they are charged.
VitalMeds does not bill private insurance, Medicare, Medicaid, or other health plans. No insurance is required, and patients pay for services directly.
Patients may independently contact their insurance provider to determine whether any expenses qualify for reimbursement.
Eligibility depends on your HSA or FSA administrator and the applicable plan rules. VitalMeds cannot guarantee that a charge will qualify for reimbursement.
Patients should contact their plan administrator before using an HSA or FSA payment method.
No, the prices for all our plans are prominently displayed on our website.
Available plan lengths and billing schedules are shown on the applicable treatment page and during checkout.
You may request cancellation before your next renewal by contacting VitalMeds support or using the cancellation option available through your account.
Cancellation requests submitted after a prescription has been sent to the pharmacy or medication preparation has begun may not stop or refund the current order. Cancellation prevents future eligible renewals and does not automatically refund completed services or fulfilled prescriptions.
If treatment is not medically appropriate and no prescription is issued, the temporary authorization will be released and you will not be charged for treatment.
Prescription medications cannot be returned or reused. Once a prescription has been transmitted to the pharmacy and the medication has been prepared or dispensed, the applicable charge is generally nonrefundable, except as described in the Refund Policy for dispensing errors, damaged shipments, or other qualifying circumstances.